PrivacyPolicy
LastupdatedonMarch19th,2024
IntroductiontoPrivacyPolicy
Thisprivacypolicy(the”PrivacyPolicy“)appliestoyouruseofthewebsiteofRazorpayhosted atrazorpay.com,theServices(asdefinedundertheRazorpay”TermsofUse”)andRazorpayapplicationson mobileplatforms(Android,Blackberry,WindowsPhone,iOSetc.)(collectively(“RAZORPAY”or “WEBSITE”)),butdoesnotapplytoanythirdpartywebsitesthatmaybelinkedtothem,oranyrelationships youmayhavewiththebusinesseslistedonRazorpay.
Theterms”we“,”our“and”us“refertoRazorpayandtheterms”you“,”your“and”User“refertoyou,asa userofRazorpay.Theterm”PersonalInformation“meansinformationthatyouprovidetouswhich personallyidentifiesyoutobecontactedoridentified,suchasyourname,phonenumber,emailaddress,and anyotherdatathatistiedtosuchinformation.Ourpracticesandproceduresinrelationtothecollectionand useofPersonalInformationhavebeenset-outbelowinordertoensuresafeusageoftheWebsiteforyou.
Wehaveimplementedreasonablesecuritypracticesandproceduresthatarecommensuratewiththe informationassetsbeingprotectedandwiththenatureofourbusiness.Whilewetryourbesttoprovide securitythatisbetterthantheindustrystandards,becauseoftheinherentvulnerabilitiesoftheinternet,we cannotensureorwarrantcompletesecurityofallinformationthatisbeingtransmittedtousbyyou.By visitingthisWebsite,youagreeandacknowledgetobeboundbythisPrivacyPolicyandyouherebyconsent thatwewillcollect,use,processandshareyourPersonalInformationinthemannersetouthereinbelow.If youdonotagreewiththeseterms,donotusetheWebsite.
Itisclarifiedthatthetermsandconditionsthatareprovidedseparately,formanintegralpartofyouruseof thisWebsiteandshouldbereadinconjunctionwiththisPrivacyPolicy.
Informationwecollectandhowweuseit
Wecollect,receiveandstoreyourPersonalInformation.Ifyouprovideyourthird-partyaccountcredentials (“ThirdPartyAccountInformation“)tous,youunderstandthatsomecontentandinformationinthose accountsmaybetransmittedtoyouraccountwithusifyouauthorisesuchtransmissionsandthatThirdParty AccountInformationtransmittedtousshallbecoveredbythisPrivacyPolicy.Youmayopttonotprovideus withcertaininformation,howeverthatwillrestrictyoufromregisteringwithusoravailingsomeofour features and services.
WeusecommerciallyreasonableeffortstoensurethatthecollectionofPersonalInformationislimitedtothat whichisnecessarytofulfillthepurposesidentifiedbelow.Ifweuseorplantouseyourinformationina mannerdifferentthanthepurposeforwhichitiscollected,thenwewillaskyouforyourconsentpriorto such use.
ThePersonalInformationcollectedwillbeusedonlyforthepurposeofenablingyoutousetheservices providedbyus,tohelppromoteasafeservice,calibrateconsumerinterestinourproductsandservices, informyouaboutonlineoffersandupdates,troubleshootproblems,customizeUserexperience,detectand protectusagainsterror,fraudandothercriminalactivity,collectmoney,enforceourtermsandconditions, andasotherwisedescribedtoyouatthetimeofcollectionofsuchinformation.
AccountinformationofMerchants
IfyoucreateanaccounttotakeadvantageofthefullrangeofservicesofferedonRazorpay,weaskforand recordPersonalInformationsuchasyourname,emailaddressandmobilenumber.Wemaycollectandstore yourSensitivePersonalDataorInformation(suchasanyfinancialinformationincludinginteraliacredit card,debitcarddetails,bankaccountandknowyourcustomer(“KYC“)documentsasperRBIregulations
andanyotherinformationasmaybeapplicable)thattheUsermayopttosaveintheUseraccountcreated withRazorpay].Weuseyouremailaddresstosendyouupdates,news,andnewsletters(ifyouwillingly subscribetothenewsletterduringsignup,oranytimeaftersignup)andcontactyouonbehalfofotherUsers (suchotherUserswhosendyoufriendrequests,personalmessages,orothersocialcollaborationbased events).[Ifyoudonotwanttoreceivecommunicationsfromusthatarenotrelevanttoyouoryouruseofour services,pleaseclickontheunsubscribelinkprovidedatthebottomofsuche-mailssenttoyoubyus.Weuse yourmobilenumberstosendyoutransactionalertsandSMSalertsbasedonyourpreferences.Ifyoudonot wishtoreceivesuchSMSsfromus,pleasenotifyusatrazorpay.com/supporttostopreceivingSMSsfromus. RazorpayassuresthatyourPersonalInformationwillnotbemadepublicorsoldtoanythirdparty.
TheUsershallhaveanoptiontoeraseanyinformationprovidedbytheUserincludingPersonalInformation. IfaUseroptsforthesaidoptionoferasure,RazorpayshalldeleteallstoredinformationoftheUserfromits servers.
CustomerInformation
Wealsostorecustomerinformationofcustomerssuchasaddress,mobilenumber,ThirdPartyWalletdetails, CardDetailsandemailaddressmakingpaymentsthroughRazorpaycheckouts.However,onlywhen customerchoosestosharetheinformationonthebusinessespoweredwithRazorpayapplicationsweshare theinformationtorespectivebusinesses.However,Razorpayisnotliableinanywayforanymisuseofthis informationbythebusinessorpeoplerelatedtothebusinessestowhomtheinformationissharedbythe customer.
Activity
WerecordinformationrelatingtoyouruseofRazorpay,suchasthesearchesyouundertake,thepagesyou view,yourbrowsertype,IPaddress,location,requestedURL,referringURL,andtimestampinformation.We usethistypeofinformationtoadministerRazorpayandprovidethehighestpossiblelevelofsecurityand servicetoyou.WealsousethisinformationintheaggregatetoperformstatisticalanalysesofUserbehavior andcharacteristicsinordertomeasureinterestinanduseofthevariousareasofRazorpay.However,you cannotbeidentifiedfromthisaggregateinformation.
WeownalltheintellectualpropertyrightsassociatedwiththeWebsiteanditscontents.Noright,titleor interestinanydownloadedmaterialistransferredtoyouasaresultofanysuchdownloadingorcopying.The Websiteisprotectedbycopyrightasacollectiveworkand/orcompilation(meaningthecollection, arrangement,andassembly)ofallthecontentonthisWebsite,pursuanttoapplicablelaw.
Ourlogos,productandservicemarksand/ornames,trademarks,copyrightsandotherintellectualproperty, whetherregisteredornot(“OurIP“)areexclusivelyownedbyus.Withoutourpriorwrittenpermission,you agreetonotdisplayand/oruseOurIPinanymanner.NothingcontainedinthisWebsiteorthecontent, shouldbeconstruedasgranting,inanywaytotheUser,anylicenseorrightorinterestwhatsoever,inand/or toOurIP,withoutourexpresswrittenpermission.
Cookies
Wesendcookiestoyourcomputerinordertouniquelyidentifyyourbrowserandimprovethequalityofour service.Theterm”cookies”referstosmallpiecesofinformationthatawebsitesendstoyourcomputer’shard drivewhileyouareviewingthesite.Wemayusebothsessioncookies(whichexpireonceyoucloseyour browser)andpersistentcookies(whichstayonyourcomputeruntilyoudeletethem).Persistentcookiescan beremovedbyfollowingyourbrowserhelpfiledirections.Ifyouchoosetodisablecookies,someareasof Razorpaymaynotworkproperlyoratall.Razorpayusesthirdpartytools,whomaycollectanonymous informationaboutyourvisitstoRazorpayusingcookies,andinteractionwithRazorpayproductsand services.SuchthirdpartiesmayalsouseinformationaboutyourvisitstoRazorpayproductsandservicesand otherwebsitestotargetadvertisementsforRazorpay’sproductsandservices.NoPersonalInformationis collectedorusedinthisprocess.Thesethirdpartiesdonotknoworhaveaccesstothename,phonenumber, address,emailaddress,oranyPersonalInformationaboutRazorpay’sUsers.RazorpayUserscanopt-outof
sharingthisinformationwiththirdpartiesbydeactivatingcookies,theprocessofwhichvariesfrombrowser tobrowser.Pleaserefertothehelpfileofyourbrowsertounderstandtheprocessofdeactivatingcookieson your browser.
Enforcement
WemayusetheinformationwecollectinconnectionwithyouruseofRazorpay(includingyourPersonal Information)inordertoinvestigate,enforce,andapplyourtermsandconditionsandPrivacyPolicy.
Transferofinformation
WedonotshareyourPersonalInformationwithanythirdpartyapartfromfinancialinstitutionssuchas banks,RBIorotherregulatoryagencies(asmayberequired)andtoprovideyouwithservicesthatweoffer throughRazorpay,conductqualityassurancetesting,facilitatecreationofaccounts,providetechnicaland customersupport,orprovidespecificservices,suchassynchronizationofyourcontactswithothersoftware applications,inaccordancewithyourinstructions.ThesethirdpartiesarerequirednottouseyourPersonal Informationotherthantoprovidetheservicesrequestedbyyou.
WemayshareyourPersonalInformationwithourparentcompany,subsidiaries,jointventures,orother companiesunderacommoncontrol(collectively,the”Affiliates“)thatwemayhavenoworinthefuture,in whichcasewewillrequirethemtohonorthisPrivacyPolicy.Ifanothercompanyacquiresourcompanyor ourassets,thatcompanywillpossessyourPersonalInformation,andwillassumetherightsandobligations withrespecttothatinformationasdescribedinthisPrivacyPolicy.WemaydiscloseyourPersonal Informationtothirdpartiesinagoodfaithbeliefthatsuchdisclosureisreasonablynecessaryto(a)take actionregardingsuspectedillegalactivities;(b)enforceorapplyourtermsandconditionsandPrivacyPolicy;
(c)complywithlegalprocess,suchasasearchwarrant,subpoena,statute,orcourtorder;or(d)protectour rights,reputation,andproperty,orthatofourUsers,Affiliates,orthepublic.Pleasenotethatwearenot requiredtoquestionorcontestthevalidityofanysearchwarrant,subpoenaorothersimilargovernmental request that we receive.
WemaydiscloseinformationintheaggregatetothirdpartiesrelatingtoUserbehaviorinconnectionwith actualorprospectivebusinessrelationshipwiththosethirdparties,suchasadvertisersandcontent distributors.Forexample,wemaydisclosethenumberofUsersthathavebeenexposedto,orclickedon, advertising banners.
Links
ReferencesonthisWebsitetoanynames,marks,productsorservicesofthirdpartiesorhyperlinkstothird partywebsitesorinformationareprovidedsolelyforyourconvenienceanddonotinanywayconstituteor implyourendorsement,sponsorshiporrecommendationofthethirdparty,information,productorservice. Exceptassetforthherein,wedonotshareyourPersonalInformationwiththosethirdparties,andarenot responsiblefortheirprivacypractices.Wesuggestyoureadtheprivacypoliciesonallsuchthirdparty websites.
UseraccessofPersonalInformation
AsaregisteredRazorpayUser,youcanmodifysomeofyourPersonalInformationandyourprivacy preferencesbyaccessingthe”Account”sectionofthisWebsite.
Security
Youraccountispasswordprotected.WeuseindustrystandardmeasurestoprotectthePersonalInformation thatisstoredinourdatabase.WefollowindustrystandardbestpracticesonInformationSecurity,asalso mentionedinourwebsite.WelimittheaccesstoyourPersonalInformationtothoseemployeesand
contractorswhoneedaccesstoperformtheirjobfunction,suchasourcustomerservicepersonnel.Ifyou haveanyquestionsaboutthesecurityonRazorpay,pleasecontactusatdisclosures@razorpay.com.
YouherebyacknowledgethatRazorpayisnotresponsibleforanyinterceptedinformationsentviathe internet,andyouherebyreleaseusfromanyandallclaimsarisingoutoforrelatedtotheuseofintercepted informationinanyunauthorizedmanner.
TermsandmodificationstothisPrivacyPolicy
OurPrivacyPolicyissubjecttochangeatanytimewithoutnotice.Tomakesureyouareawareofany changes,pleasereviewthispolicyperiodically.ThesechangeswillbeeffectiveimmediatelyontheUsersof Razorpay.PleasenotethatatalltimesyouareresponsibleforupdatingyourPersonalInformation,including toprovideuswithyourmostcurrente-mailaddress.
IfyoudonotwishtopermitchangesinouruseofyourPersonalInformation,youmustnotifyuspromptly thatyouwishtodeactivateyouraccountwithus.ContinueduseofRazorpayafteranychange/amendmentto thisPrivacyPolicyshallindicateyouracknowledgementofsuchchangesandagreementtobeboundbythe terms and conditions of such changes.
Applicable law
YouruseofthisWebsitewillbegovernedbyandconstruedinaccordancewiththelawsofIndia.TheUsers agreethatanylegalactionorproceedingsarisingoutofyourusemaybebroughtexclusivelyinthe competentcourts/tribunalshavingjurisdictioninBengaluruinIndiaandirrevocablysubmitthemselvesto thejurisdictionofsuchcourts/tribunals.
ComplaintsandGrievanceRedressal
Ifyoucontactustoprovidefeedback,registeracomplaint,oraskaquestion,wewillrecordanyPersonal Informationandothercontentthatyouprovideinyourcommunicationsothatwecaneffectivelyrespondto yourcommunication.AnycomplaintsorconcernsinrelationtoyourPersonalInformationorcontentofthis WebsiteoranydisputeorbreachofconfidentialityoranyproprietaryrightsofUserduringuseoftheWebsite oranyintellectualpropertyofanyUsershouldbeimmediatelyinformedtotheGrievancecumNodalOfficer attheco-ordinatesmentionedbelowinwritingorbywayofraisingagrievanceticketthroughthehyperlink mentioned below:
DPO
Mr.SHASHANKKARINCHETI
RazorpaySoftwarePrivateLimited
Address:No.22,1stFloor,SJRCyber,Laskar-HosurRoad,Adugodi,Bangalore-560030 Ph: 080-46669555
E-mail:dpo@razorpay.com
Grievancesportal:https://razorpay.com/grievances/
AcceptanceDetails
OwnerName | CKNINNOVATIONSPRIVATELIMITED |
IPAddress | 10.26.130.42 |
DateOfAcceptance | 2026-01-2822:08:42IST |
SignatoryName | .SATISH |
ContactNumber | +917305004689 |